Privacy Policy

The Roché Systems Ltd Privacy Policy was last updated May 24, 2018.

Looking after your personal data is hugely important to Roché. You can be confident that your data is safe and secure with us. This policy sets out the types of personal data that we collect, how and why we collect it, when and why we can contact you, how we share personal data, your rights and how to contact us. Sometimes we might have to make changes to this policy, so please check back regularly to keep informed.

Collecting and Using your Data

The ‘data controller’ determines how and why personal data will be processed. The data controller is Roché Systems (2000) Ltd. We’re committed to doing the right thing with your personal data. Roché may collect personal data about you, including: your name, which company you work for, your job role, telephone and fax numbers, email address, bank account details, your correspondence history and your marketing preferences. We do not store any payment details. We also collect information on your company, such as its name and full trading name, trading status, registration number, registered address, date of establishment and telephone and fax numbers. You may provide us with information of third parties, such as customer name and site addresses, or contact details for your trade references.

We’ve got to collect and use certain information in order to perform our contract with you or to fulfil a service. For example, we may need to carry out background/credit checks to open your account, contact you via email to send your quotation or deliver goods to site. We also collect data if you subscribe to our mailing list.

We regularly review the personal data that we hold and delete data if we don’t think we need it anymore, unless we are obliged to keep it. We will generally keep your data for as long as is reasonably required, for the purpose for which it was given.

Sharing your Data

We will not sell your personal data to any third parties.

We may share your personal data with the following types of company as an essential part of being able to provide our products/services to you. We will only share data with reputable organisations that we trust, such as:

Delivery companies
Professional service providers, including document shredding firms, accountants, consultants, etc.
Credit reference agencies, law enforcement and fraud prevention agencies
Third party data processing entities who perform services on our behalf, such as content management systems or Cloud-based software, review companies, payment processing providers, email and hosting services and advertising services (including retargeted advertising).
Third-party analytics tools like Google Analytics
Third-party advertisers

We require these organisations to keep your personal data safe, and they must not use your personal data for their own marketing purposes.

Protecting your data

Roché have robust safeguards in place to ensure that all personal data is safe and secure. This includes computer safeguards, such as anti-virus, firewalls and data encryption, as well as physical and procedural safeguards.

Marketing with your data

We want to make sure you’re fully in the loop about any important news that might affect you. This means we may contact you from time to time, by email, post or telephone, with information that we think will be of interest to you. This may include product news, resource updates, service requirements or offers.

We may also invite you to complete a survey, complete a feedback request or participate in a promotion via a third-party platform. That data is subject to this Privacy Policy and would follow a purchase or customer service experience. To receive a reward, you may be required to allow us to post some of your information publicly. Where we use a third-party platform to administer a survey, feedback request or promotion, the third party’s privacy policy will apply.

We will only contact you if we believe that we have a lawful basis for doing so. You may have an established, clear business relationship with Roché, such as you are a current or recent customer, or you may have told us you are happy for us to send marketing messages, such as by signing up to our mailing list.

You can unsubscribe from these messages at any time by clicking the ‘unsubscribe’ link in an email or by emailing marketing@rochesystems.com. Once unsubscribed, we will update our records to show that you do not want to be contacted in this way. Please note that it might take a few days for our records to be updated. Unsubscribing from marketing messages will not stop service communications, such as order notifications.

Cookies

Cookies are small data files that allow a website to collect and store a range of data on your device.

Like many other websites, we use cookies to personalise and improve your customer experience when you use our website. We use ‘analytical’ cookies to get a better understanding of how users interact with our website, helping us improve the way it works.This data is collected via automated means and includes system, usage and geographical data. It may also be used by third-party advertisers to serve tailored advertisements based on your recent activity or activity over time.

By using our website, you agree to us placing cookies on your device and accessing them when you visit the site in the future. You can use your browser settings to accept or reject new cookies and to delete existing cookies. Please note, if you delete or don’t accept cookies, our website might not work how it is intended to – your user experience might be affected.

Your Rights

You have many rights regarding how we process your personal information. These include:

The right to see the personal data that we hold about you. This is called a Subject Access Request (SAR).
The right to rectify incorrect or incomplete data.
The right to have your personal data erased and/or withdraw consent at any time.
The right to restrict or suspend processing.
The right to complain to a supervisory body.
The right to data portability.

To request any of the above please email us at info@rochesystems.com. We may require proof of identity.